Through my observation, some colleagues of mine are introverted by nature. That does not mean they should not take a stand when it comes to services. This post was written to benefit those of you who wish to move ahead in your creative professions such as graphic designs or video production.
1- Levels of Decisional Authorities
How often have you revised your artworks or videos just to meet the details of some clients? In this situation, I suggest to you two alternatives. One, you can (pre)set a limited number of revisions allowed for your work at hand. Two, get your updates to the top decision maker for more convenience and time efficiency. If the middle guys reject this, you can disclaim your rights to not be held responsible for delayed delivery.
2- Choices for Vague-Mooded Customers
“Your poster looks so flawed”, commented some moody clients! Well, to cope with such a question, you have again two options. One, you can ask them what is “specifically” flawed in this poster and encourage them to give you the relevant examples. Two, give them a few choices of your revision, of course, with their main concept in mind. Psychologically, they will pick one, that rings their heart best. At worst, they’ll ask you to work a bit more on that pick. Nonetheless, make sure those will the last bugs they want us to fix.
3- Timeline Communication
Even if you’re busy or shy, know that communication is key to solving the problem you’re facing with a certain client. For example, after you receive feedback on your draft video, assess it and estimate it a proper time frame to revise it, against your other commitments. Try and avoid “vague time expressions” such as “soon, later and the like”. I know this sounds a bit pressuring at first. But when you make it a habit, people can no longer hold you responsible for lack of communication or time management 😉
By now, I hope you can feel more relaxed about the way you deal with your customers. Of course, they are our kings and queens. And that should not mean we creative people can’t be our own kings and queens by asserting our stand, offering them options, and communicating our time commitment.
PS: Oh yeah, I’ve represented many video teams in the past decade. So hire me to complete your next creative content and feel all the experiences I’ve shared here 🙂